We are always working hard to improve our process.
Unfortunately, just working hard is not the answer!
Direct’s basic attitude within the company is to achieve improvements of processes, as well as gains in efficiency through continuous and systematic challenges to “This is how we’ve always done it”.
Many people say that the phrase “This is how we’ve always done it” contains the seven most expensive words in business. And, in many cases, that’s true. We know that past success is no guarantee for the future, especially when the only constant is change.
We invite all stakeholders to identify and inform Direct to all possible process improvements, and to work with Direct;
“TO CHANGE THE WAY WE’VE ALWAYS DONE IT”.